Refund policy

Returns

Due to the fragile nature of our products, products cannot be returned at this time.

We're dedicated to providing high-quality products, designed with care and precision. Due to past experiences where some individuals used our previous return policy to buy, use for an event, and then return, we are not able to offer returns. This ensures that every item you receive is fresh and beautiful. We appreciate your understanding as this helps us continue to deliver exceptional products and service.

 

While we can't apply current promotions to previous orders, we're always striving to offer the best deals possible for our valued customers. If you have any questions or concerns about your order, please don't hesitate to reach out. 

Additional non-returnable items: 

• Gift cards
• Custom Items

Please contact us at info@solawoodflowers.com, if you have any questions.

Cancellation Policy

We handle cancellations on a case-by-case basis. 

Damaged & Missing Items 

In the rare event that your product arrives damaged, we recommend you try to fluff, trim or reshape your flowers. The flowers are fragile, damage can and does happen. We will do our best to assist you with tips and tricks to get your flowers into proper shape.

If your flowers aren't in perfect shape when they arrive, spray the flowers lightly with water or dip them quickly (don't soak them). When the petals are slightly wet, reshape the flowers and allow them to dry. Some petals on the backs of flowers can be plucked or cut off with little cosmetic difference. Damage on the back of the flower will not be seen once part of an arrangement. Please see our blog to learn how to reshape flowers.

In the event that your flowers cannot be reshaped with fluffing and trimming, a gift card or reship may be offered. If you email our customer service department looking for a replacement, please be sure to include photos of the front of your flowers after trying our recommended tips and tricks to reshape your flowers.

Keep in mind, our products are made from VERY soft wood. We keep a quality standard and pack our products with extra care and love...however, during the shipping process sometimes broken or smashed petals, chips and other minor cosmetic issues can occur and would not be eligible for replacement. No two flowers are alike, and customers should expect variances in shape and size, as with real flowers. Not every flower will be perfectly round every time and we do not guarantee perfect wood flowers as these are handmade.